Frequently asked questions
The things people ask us most. Can't find your answer? Call +61 449 991 572.
What areas do you service?
We service Brisbane, Gold Coast, Tweed Heads and the Sunshine Coast. If you're unsure if we cover your area, call us on +61 449 991 572.
How much does a home tech visit cost?
Our services start from $99 for computer help, $140 for Wi-Fi setup, $220 for CCTV installation and $110 for smart home setup. All prices include GST.
Is there a callout fee?
There is a $49 refundable booking deposit required to secure your appointment. This is fully refundable if we are unable to help. No fix, no fee.
How quickly can you come out?
We typically book within the week. For urgent issues call us directly on +61 449 991 572.
Do you help seniors?
Absolutely. We specialise in patient, jargon-free tech help for seniors at home. We go at your pace.
Can you build a website for my business?
Yes, we build professional websites for local businesses and tradies from $375. Book a free 30-min consultation at veloratech.com.au/consult.
Do you offer ongoing IT support?
Yes, we offer ongoing business IT support from $100/hr with no lock-in contracts.
What payment methods do you accept?
We accept card payments via Stripe, bank transfer and cash.
Still have a question?
Book a free 30-minute call and ask us anything — or book a technician to come out.